Forever Home Oregon (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website and Services, how we use and share it, and the choices you have. By using our website or Services, you agree to the practices described here.

1. Information We Collect

Information you provide directly

• Contact and inquiry information — such as your name, email address, phone number, and any details you include when you submit a contact form or sign up for emails.

• Service and home information — information you share so we can assess your home or provide recommendations, which may include your address, household details, and information about mobility or safety needs.

• Agreement information — information captured when you electronically sign a contract or waiver, including your signature, the date and time of signing, and related records.

• Payment information — when you pay through our website, payment card details are collected and processed by our third-party payment processor. We do not store full payment card numbers on our servers.

Information collected automatically

• Cookies and analytics — we use cookies and analytics tools (such as Google Analytics) to understand how visitors use our website. This may include your IP address, browser type, device information, pages viewed, and referring website.

• Website platform data — our website is hosted on a third-party platform (Squarespace), which may collect technical and usage data as part of providing hosting services.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and communicate with you about our Services.

• Schedule, provide, and improve our home safety and aging-in-place Services.

• Prepare and deliver assessments, reports, and recommendations.

• Process payments and maintain records of signed agreements.

• Send you emails you have requested, such as updates or newsletters (you may opt out at any time).

• Analyze website usage to improve our website and offerings.

• Comply with legal obligations and protect our legal rights.

3. How We Share Your Information

We do not sell your personal information. We share information only as described below:

• Service providers. We share information with trusted third parties that help us operate, including our website host (Squarespace), payment processor, e-signature provider, email and analytics providers. These providers may use your information only to perform services for us.

• Professional referrals. With your consent, we may share relevant information with contractors or other professionals you ask us to coordinate with.

• Legal requirements. We may disclose information when required by law, subpoena, or other legal process, or to protect the rights, safety, or property of Forever Home Oregon, our clients, or others.

• Business transfers. If our business is sold or merged, your information may be transferred as part of that transaction.

4. Cookies and Your Choices

Cookies are small files stored on your device. We use them to operate our website and to understand usage through analytics. You can control cookies through your browser settings, and most browsers let you refuse or delete cookies. Disabling cookies may affect how some parts of our website function.

If we display a cookie or consent banner on our website, you can use it to manage your preferences for non-essential cookies.

5. Data Retention

We retain personal information for as long as needed to provide our Services, maintain records of our agreements, comply with legal and tax obligations, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to request access to, correction of, or deletion of your information, and the right to opt out of certain uses. To exercise any of these rights, contact us using the information below. We will respond consistently with applicable law.

Oregon residents: Under the Oregon Consumer Privacy Act, eligible Oregon residents have rights to access, correct, delete, and obtain a copy of their personal data, and to opt out of the sale of personal data or targeted advertising. We do not sell personal data. To make a request, contact us using the details in Section 10.

8. Email Communications

If you sign up to receive emails from us, you can unsubscribe at any time using the link in our emails or by contacting us. We may still send you non-promotional messages related to Services you have requested.

9. Children’s Privacy

Our website and Services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us via email at info@foreverhomeoregon.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. We encourage you to review it periodically.